Effective Date: August 2026
At UNILIO, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return, replacement, or refund.
1. Return Eligibility
We accept returns for products that are unused, undamaged, and returned in their original packaging with all accessories and documentation (if applicable).
To be eligible, a return request must be initiated within 7 days of the delivery date.
The following items are not eligible for return or refund:
- Products marked as Final Sale or Non-Returnable
- Gift Cards
- Promotional or complimentary items
- Products damaged due to misuse, negligence, or improper handling
2. How to Initiate a Return
To request a return or replacement, please contact our customer support team at info@uniliostore.com with the following details:
- Order Number
- Product Name
- Reason for the return
- Photos or videos of the product (if damaged, defective, or incorrect)
Our team will review your request and provide return instructions along with the return shipping address, if applicable.
3. Return Shipping
- If the product received is damaged, defective, or incorrect, UNILIO will arrange the return or cover the return shipping charges where applicable.
- For all other eligible returns, customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service, as UNILIO is not responsible for packages lost during return transit.
4. Refunds
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider or bank.
- Original shipping charges (if any) are generally non-refundable, unless the return is due to an error on our part.
5. Exchanges
We do not offer direct product exchanges.
If you wish to purchase a different product, please return the eligible item (if applicable) and place a new order through our website.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery by emailing info@uniliostore.com.
To help us resolve your request quickly, please include:
- Your Order Number
- Clear photos of the product and packaging
- An unboxing video (recommended for faster verification)
Upon verification, UNILIO will arrange a replacement or issue a full refund, as applicable.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again.
- Contact your bank or payment provider, as processing times may vary.
- If the refund is still not reflected, please contact us at info@uniliostore.com, and we will be happy to assist you.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
UNILIO
Email: info@uniliostore.com
Website: https://uniliostore.com
Address:
611/12, Jagdish Colony,
Hansi, Haryana – 125033, India