At OneVue Cosmetics, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
- We accept returns on unopened, unused, and undamaged products in their original packaging.
- To be eligible, returns must be initiated within 7 days of delivery.
- Items marked as final sale, gift cards, or promotional items are non-returnable.
2. How to Initiate a Return
To start a return, please contact our customer care team at [info@uniliostore.com] with:
- Your order number
- The item(s) you wish to return
- Reason for the return
We will provide you with return instructions and a return shipping address.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Original shipping charges are non-refundable.
5. Exchanges
- We do not offer direct exchanges. If you’d like a different item, please return the original product and place a new order.
6. Damaged or Defective Products
- If your item arrives damaged or defective, please email us within 7 days of delivery at [info@uniliostore.com] with your order number and a photo of the issue.
- We will gladly send a replacement or issue a full refund.
7. Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe:
- First, check your bank account again.
- Then contact your credit card company or bank.
- If you’ve done all this and still have not received your refund, please contact us.